WARRANTY
Your continued success is our priority
At Grecko, we stand behind the precision and durability of our LED products.
We are committed to offering a comprehensive warranty on all our solutions, providing clarity and peace of mind from the start. Here are the key details:
MORE QUESTIONES
How far away will the audience be from my led screen?
LED panels come in a wide variety of resolutions, also known as pixel pitch. This is important because installing a LED screen with the wrong resolution can lead to unwanted results or unnecessarily higher costs. The general rule is 96cm by 1mm resolution. There are multiple factors that can affect this practice, such as screen size and viewing distance.
Will the led screen be for indoor or outdoor use?
The outdoor panels are manufactured with specially designed cabinets to protect the screen from the inclemencies of outdoor life. In addition, the exterior panels are designed to be up to three times brighter than the interior ones, so they consume more energy and require more power. If you don’t need exterior panels, we suggest you use an interior one.
What refresh rate do the panels have?
If you broadcast live or plan to do so, make sure the panels have an update rate of no less than 3840 hz. A low refresh rate will result in moire lines (those wavy lines you see when filming a television screen).
Service Options
Grecko provides various repair and replacement services through:
- Remote Technical Support: Diagnostics, signal/power calibration, and software parameter setup.
- Advanced Return Material Authorization (RMA): Factory-level repair and component testing.
- On-Site Technical Services: Field deployment of certified engineers based on project requirements.
Warranty Details & Claims
During the warranty period, Grecko covers any manufacturing or material defects in our LED displays, including full product repair or replacement. To initiate a claim, please submit the support form below with your product serial number and issue details.
Exclusion Policy
Our warranty policy does not cover issues resulting from product abuse, improper installation, unauthorized modifications, or normal wear and tear. Environmental damages outside operating specifications are also excluded.
Terms & Conditions
All technical services are delivered in accordance with the standard Grecko Service Guidelines. On-site technical support expenses will be detailed prior to service deployment.
General Terms
This Warranty Policy represents the standard terms of Grecko. No third party (including agents, distributors, or sales representatives) is authorized to make statements or guarantees that differ from this policy. Unless explicitly confirmed by Grecko in writing through contracts or official documentation, any warranty clause that conflicts with this Policy shall automatically be deemed invalid. Grecko reserves the final right of interpretation regarding this Warranty Policy.